My blood pressure monitor doesn't connect to my Android phone or tablet

This article can help you connect the BP monitor to your Android phone. If you're using Hello Heart on an iPhone, please click here.

Are the Bluetooth and Location Services turned on?

If you are having trouble with the connection, please check to see if these settings are turned on in your phone. Please note: Hello Heart doesn't track your location, and the Location services are used only to strengthen the connection to the Bluetooth monitor. 

1. Swipe down from the top of the screen.
2. A grid (or list) of different togglable preferences, such as Brightness, WiFi, Auto Rotate, etc.
3. Please make sure both Bluetooth and Location (sometimes called "GPS") are turned on.

Now let’s connect the monitor!

1. Open the Hello Heart app on your phone and log in with your email and password.
2. You’ll be asked if you got your wireless blood pressure monitor. Click on “I got it, let’s connect it now!”
3. On the bp monitor, push and hold down the start button for 3 seconds until the monitor screen says “PR” or you see flashing 00s on the monitor screen. The monitor and Hello Heart app on your Android phone should then connect. If you see a pairing request on your phone, click "Pair" or "OK" to continue the connection process. If you do not see a pairing request, the app may skip to step 4.
4. Once connected you should get the following message:                 

That's it! Your monitor is now connected to your Hello Heart app. 

Already had your monitor connected and the readings aren't syncing? Let's refresh the connection! 

1. Please remove the batteries from the monitor, and press the Start button while the batteries are out.
   
   
2. Then put the batteries back in the monitor.
   
   
3. Open the Hello Heart app on your phone and log in with your email and password.
4. Once logged in, tap on the ​​ Me tab at the bottom-right corner, then tap on the ​​ Settings icon
   
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5. From the Settings screen under Devices, tap on Connect (might be called Reconnect) and tap on "Connect the BP monitor now!"
   
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Important to note

• The Hello Heart app needs to be open on your phone while measuring your blood pressure, for the reading to be sent to the app. Please make sure to open Hello Heart on your phone before you start measuring your blood pressure.
• If Bluetooth is turned off on your phone, you’ll see a message during the connection process, asking you to turn it on. If Bluetooth is already turned on, you won’t see this screen. 

Seeing error messages on the monitor? 

• If the monitor shows an error on the screen, please head to this article.

Still need help? Reach out to us by clicking the “Contact Support” button below and including the following details:

• Company/Organization: 

• Username (email or phone number): 

• Phone type (iPhone/Android): 
• Details about the problem you're experiencing: