[Android] My Blood Pressure Monitor doesn't connect to my Android phone

This article can help you connect the BP monitor to your Android phone. If you're using Hello Heart on an iPhone, please click here.

Firstly, we're sorry to hear that you're having trouble connecting your blood pressure monitor to your phone. Thanks for your patience and we hope this article will help you get all set up! Let's start with the following steps: 

Make sure Bluetooth and Location Services are on

1. Swipe down from the top of the screen.
2. A grid (or list) of different togglable preferences, such as Brightness, WiFi, Auto Rotate, etc.
3. Please make sure both Bluetooth and Location (sometimes called "GPS") are turned on.

Please note: Hello Heart doesn't track your location, and the Location services are used only to strengthen the connection to the Bluetooth monitor.

First, let’s clear the old data from your phone:

1. On your phone, go to “Settings” > “Apps”, scroll down to “Hello Heart” and click on it.
2. Click on “Storage”, and then click on “CLEAR DATA”. In the dialog that opens, click “OK” and wait for the dialog to close.
3. Then click on “CLEAR CACHE”. In the dialog that opens, click “OK” and wait for the dialog to close.
4. Swipe down from the top of the screen. Please make sure Location (sometimes called "GPS") and Bluetooth are turned on.

Please note: Hello Heart doesn't track your location, and the Location services are used only to strengthen the connection to the Bluetooth monitor.

Now let’s connect the monitor!

1. Please open the Hello Heart app on your phone and log in with your email and password.
2. You’ll be asked if you got your wireless blood pressure monitor. Click on “I got it, let’s connect it now!”
3. On the bp monitor, push the start button for 3 seconds until the monitor screen says “PR”. The monitor and Hello Heart app on your Android phone should then connect, and you should get the following message:
   
4. Follow instructions on your phone to check your blood pressure!

Important to know!

• The Hello Heart app needs to be open on your phone while measuring your blood pressure, for the reading to be sent to the app. Please make sure to open Hello Heart on your phone before you start measuring your blood pressure.
• If Bluetooth is turned off on your phone, you’ll see the following message in the connection process, asking for permissions. Please tap “Yes” and continue the connection process. If Bluetooth is already turned on, you won’t see this screen.
  
• If you receive an error during any of the steps mentioned above, please try to delete your previous monitor from Bluetooth device list and repeat the steps above. Here’s how to delete previously paired monitors:

1. Go to “Settings” > “Bluetooth”
2. Touch the Options icon next to the monitor(s) called “A&D_UA-651BLE_XXXXXX” or "Zewa..."
3. Touch Unpair (may be called “Forget”.)
4. Retry to steps above.

Please note: the Hello Heart app needs to be open on your phone while measuring your blood pressure, for the reading to be sent to the app. Please make sure to open Hello Heart on your phone before you start measuring your blood pressure.

I still can't connect the monitor to my Android phone

If the above instructions didn't help, please keep reading:

• If the monitor shows an "E1" error on the monitor, please head to this article.
• If the monitor shows an "E3" error on the monitor, please head to this article.

My blood pressure monitor says "A&D" on it

First, make sure the monitor you received has either the "Zewa" name or the "Hello Heart" logo on it. If the monitor you received has any different logo... Oh no! This is probably a mistake on our side, we take full responsibility and hope you'll give us the chance to set it right. Please shoot us an email and we'll make sure to ship you the right monitor quickly.

This article can help you connect the BP monitor to your Android phone. If you're using Hello Heart on an iPhone, please click here.