My blood pressure monitor doesn't connect to my iPhone or iPad

This article can help you connect the BP monitor to your iPhone. If you're using Hello Heart on an Android phone, please click here.

Having Trouble with Connecting to the Monitor?

Please check your Bluetooth Permission settings on your iPhone using the steps below:

1. Open Settings on your iPhone​​
2. Scroll down until you find Hello Heart and click on it

3. Turn on the Bluetooth setting

Once this is done, please attempt to connect to your BP monitor again on the Hello Heart app.

Need to Reconnect your monitor?

Below are step-by-step instructions on how to successfully connect your blood pressure monitor to your iPhone. 

Here's how to reconnect the BP monitor to work with Hello Heart, step by step:

1. Please remove the batteries from the monitor, and press the Start button while the batteries are out.
2. Then please restore the batteries in the monitor.
3. Please follow these steps to disconnect the BP monitor from your iPhone. (If you don't see the monitor in the Bluetooth device list, you can skip this step.)
   1. From the iPhone's Home Screen (the list of all apps), open the ​Settings app
      
      
      
   2. From the Settings app, tap Bluetooth
      
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   3. Under "My Devices", click on ​the ​​ icon next to the blood pressure monitor. Its name should be similar to A&D_UA-651BLE and then a sequence of numbers
      
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   4. On the blood pressure monitor details screen, tap on Forget This Device and confirm by tapping Forget Device again on the button that pops from the bottom of the screen
      
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   5. Once logged in, tap on the ​​ Me tab at the bottom-right corner, then tap on the ​​ Settings icon
      
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   6. From the Settings screen under Devices, tap on Connect (might be called Reconnect) and tap on "Connect the BP monitor now!"
      
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In general, it's important to note that Hello Heart needs to be open on your iPhone while measuring your blood pressure, for the reading to be sent to the app. Please make sure to open Hello Heart on your iPhone before you start measuring your blood pressure.

Seeing error messages on the monitor? 

• If the monitor shows an error on the screen, please head to this article.

Still need help? Reach out to us by clicking the “Contact Support” button below and including the following details:

• Company/Organization: 

• Username (email or phone number): 

• Phone type (iPhone/Android): 
• Details about the problem you're experiencing: