[iPhone] My Blood Pressure Monitor doesn't connect to my iPhone

This article can help you connect the BP monitor to your iPhone. If you're using Hello Heart on an Android phone, please click here.

We're so sorry that you're having trouble connecting your blood pressure machine to your iPhone, and we're here to help you get set up! Below are step-by-step instructions on how to successfully connect your blood pressure monitor to your iPhone. 

Here's how to reconnect the BP monitor to work with Hello Heart, step by step:

1. Please remove the batteries from the monitor, and press the Start button while the batteries are out.
2. Then please restore the batteries in the monitor.
3. Please follow these steps to disconnect the BP monitor from your iPhone. If you don't see the monitor in the Bluetooth device list, you can skip this step.
   
   
4. Please open Hello Heart and reconnect the monitor in the “Me” tab:
   
   

In general, it's important to note that Hello Heart needs to be open on your iPhone while measuring your blood pressure, for the reading to be sent to the app. Please make sure to open Hello Heart on your iPhone before you start measuring your blood pressure.

I still can't connect the monitor to my iPhone

If the above instructions didn't help, please keep reading:

My blood pressure monitor says "Zewa" on it

First, make sure the monitor you received has either the "A&D" or the Hello Heart logo on it. If the monitor you received has any different logo... Oh no! This is probably a mistake on our end, we take full responsibility and want to fix it. Please shoot us an email and we'll make sure to ship you the right monitor quickly.

This article can help you connect the BP monitor to your iPhone. If you're using Hello Heart on an Android phone, please click here.