Where is my Glucometer?

The Hello Heart Diabetes program is only available through certain partnerships between Hello Heart and specific employers. If you are unsure if the Diabetes program is offered by your employer, please reach out to your HR person.

 

Just getting started? 

In order to receive a Glucometer, you first need to sign up for Hello Heart and download the Hello Heart smartphone app. After you log in to the app and complete the welcome questions, you will see a screen confirming that your Glucometer will be sent out. 

 

Already Registered? 

If you registered using an email address, you will automatically receive an email update with a tracking link when the Glucometer is ready to ship out. This usually happens the next business day after you log in and complete the welcome questions. If you registered with a phone number only, you won’t receive an update. (If you would like to add an email address to your account, please click the "Contact us" button below and include the requested details.)

Because this email is sent out automatically when a tracking link is created for your package (and not when the carrier actually receives the package), the tracking link might not have any updates for several hours. Some carriers (UPS, FedEx, etc) also recycle tracking links after a few months and may say the tracking link is expired. In both these cases, please check the link again at the end of the day or the next business day.

 

Shipping Timeframe

Your Glucometer should arrive 5-7 business days after it is sent out. If you still haven't received your Glucometer after two weeks OR if you don't see any updates in your tracking link after 3 days, please reach out to us following the instructions below.

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