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Frequently Asked Questions

Signing up for Hello Heart

  • How do I sign up for Hello Heart? Promoted article
  • I need help signing up for Hello Heart
  • I just registered with Hello Heart. Now what?
  • I need help downloading the app
  • I don't have a compatible smartphone
  • Signing up for Hello Heart through Castlight

See all 8 articles

Managing your Account

  • I'm having problems logging in
  • I didn’t receive password reset instructions
  • I’m having problems setting a new password
  • I need to reset my password
  • How do I enable fingerprint or face log in?
  • How do I change the email address or phone number on my account?

See all 12 articles

Using the Hello Heart Monitor

  • How do I connect my blood pressure monitor? Promoted article
  • Where is my blood pressure monitor?
  • How do I take my blood pressure?
  • My blood pressure reading is higher/lower than expected
  • I'm having problems with my blood pressure monitor
  • I'm having problems connecting the monitor to my iPhone or iPad

See all 10 articles

Using the Hello Heart App

  • How do I add a blood pressure reading to the Hello Heart app?
  • How do I set reminders to take my blood pressure?
  • How do I set reminders for medications?
  • How do I activate the notes feature?
  • How do I delete a reading from the graph in the Tracker tab?
  • How do I add, edit, and delete weight from the app?

See all 12 articles

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