Frequently Asked Questions
Signing up for Hello Heart
- How do I sign up for Hello Heart?
- I need help signing up for Hello Heart
- I just registered with Hello Heart. Now what?
- I need help downloading the app
- I don't have a compatible smartphone
- Signing up for Hello Heart through Castlight
Managing your Account
- I'm having problems logging in
- I didn’t receive password reset instructions
- I’m having problems setting a new password
- I need to reset my password
- How do I enable fingerprint or face log in?
- How do I change the email address or phone number on my account?
Using the Hello Heart Monitor
- How do I take my blood pressure?
- My blood pressure reading is higher/lower than expected
- How to add a blood pressure using the monitor
- I'm having problems with my blood pressure monitor
- My blood pressure monitor doesn't connect to my iPhone or iPad
- My blood pressure monitor doesn't connect to my Android phone or tablet
Using the Hello Heart App
- How do I set reminders to take my blood pressure?
- How do I set reminders for medications?
- How do I track my heart rate?
- How do I activate the notes feature?
- How do I delete a reading from the graph in the Tracker tab?
- How do I add, edit, and delete weight from the app?