I have questions about my points or rewards

We’re so glad that you are using Hello Heart! For questions about your points or rewards, please contact the appropriate support department listed below. Hello Heart is unable to access any information related to your points or progress towards your rewards.

Phone: (855) 545-5948
Email: support@castlighthealth.com 

Phone: (877) 222-2054 
Email: support@healthybehaviors.org 

Phone: (866) 721-3854
Email: support@limeade.com 

Phone: (855) 780-9805

Virgin Pulse
Support Website: Virgin Pulse Support
How to view Point Score in Virgin Pulse: Virgin Pulse Points


Still need help? Reach out to us by clicking the “Contact Support” button below and including the following details:

  • Company/Organization:

  • First name (as listed on insurance card):

  • Last name (as listed on insurance card):

  • Date of Birth:

  • Employee/Member ID:

  • Details about the problem you're experiencing: 

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