I received an “email not configured” error

The "email not configured" message means that you don't currently have your email settings configured through the settings on your phone. To send emails from your phone, you need to have the default Mail app on your iPhone. If you do not have the Mail app downloaded, click here to download it.

Once you’ve ensured you have the Mail app downloaded on your phone, follow the steps below to configure your email:

  1. Go to Settings > Mail
  2. Tap on "Accounts"
  3. Tap Add Account, then select your email provider. If you don't see your email provider, tap “Other” to add your account manually.
  4. Enter your email address and password.
  5. Tap Next and wait for Mail to verify your account.
  6. Choose information from your email account, like Contacts or Calendars.
  7. Tap Save.

That’s it! You should now be able to share your medical reports. 

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