I'm having problems connecting the monitor to my iPhone or iPad

If you're having problems connecting the monitor to your iPhone/iPad, it may be due to one or more of the following reasons:

  • You need to enable Bluetooth permissions for the Hello Heart app
  • You need to remove the monitor from your Bluetooth settings
  • You need to reset your monitor

Please try the troubleshooting steps below before attempting to connect your blood pressure monitor again following these instructions.

 

Enabling Bluetooth permissions for the Hello Heart app

  1. Open the Settings app on your iPhone​​
  2. Scroll down until you find Hello Heart and click on it
  3. Turn on the Bluetooth setting

 

Removing the monitor from your Bluetooth settings

  1. Open the Settings app on your iPhone​​
  2. From the Settings app, tap Bluetooth
  3. Under "My Devices", tap on ​the ​​ icon next to the blood pressure monitor. Its name should be similar to A&D_UA-651BLE and then a sequence of numbers. (If you don't see the monitor in the Bluetooth device list, you can skip this section
  4. On the blood pressure monitor details screen, tap on Forget This Device and confirm by tapping Forget Device again on the button that pops from the bottom of the screen. 

 

Resetting your blood pressure monitor

  1. Remove the batteries from the monitor. You can access the battery compartment on the back of the monitor by sliding off the plastic cover
  2. Press and hold the Start button with the batteries removed
  3. Place the batteries back in the monitor

 

After going through the troubleshooting steps above, please try to connect your blood pressure monitor again following these instructions.

 

Still need help? Reach out to us by clicking the “Contact Support” button below and including the following details:

  • Company/Organization:
  • Username (email or phone number)
  • First name (as listed on insurance card):
  • Last name (as listed on insurance card):
  • Phone type: 
  • Error code (if any): 
  • Details about the problem you're experiencing: 

 

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