I'm having problems connecting the monitor to my Android phone or tablet

If you're having problems connecting the monitor to your Android phone or tablet, it may be due to one or more of the following reasons:

  • You need to enable Location permissions for the Hello Heart app
  • You need to remove the monitor from your bluetooth settings
  • You need to reset your monitor

Please try the troubleshooting steps below before attempting to connect your blood pressure monitor again following these instructions.

 

Enabling Location permissions for the Hello Heart app

  1. Touch the screen with two fingers and swipe down from the top of the screen to access the extended menu
  2. Tap the Location icon  to turn it on or off
  3. If you are unable to find the Location icon from that menu, please select your phone manufacturer from the list below for specific instructions

Please note: Hello Heart doesn't track your location, and the Location services are used only to strengthen the connection to the Bluetooth monitor. 

 

Removing the monitor from your bluetooth settings

  1. Open the Settings app on your Android phone​​
  2. Tap on "Connections" and then select "Bluetooth"
  3. Under "Paired devices" find the name of the device that says A&D_UA-651BLE or and then a sequence of numbers. (If you don't see the monitor in the Paired device list, you can skip this section)
  4. Tap on the settings cogwheel next to the device and then tap on "Unpair"

 

Resetting your blood pressure monitor

  1. Remove the batteries from the monitor. The battery compartment can be accessed on the back of the monitor by sliding off the plastic cover
  2. Press and hold the Start button with the batteries removed
  3. Place the batteries back in the monitor

 

After going through the troubleshooting steps above, please try to connect your blood pressure monitor again following these instructions.

 

Still need help? Reach out to us by clicking the “Contact Support” button below and including the following details:

  • Company/Organization:
  • Username (email or phone number)
  • First name (as listed on insurance card):
  • Last name (as listed on insurance card):
  • Phone type: 
  • Error code (if any): 
  • Details about the problem you're experiencing: 

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