If you're having problems connecting the Pill Box to your Android phone, please follow the steps below. If you’re having problems connecting the Pill Box to an iPhone, please visit this article instead. If this is your first time connecting, please visit the article here.
Enabling Bluetooth permissions for the Hello Heart app
- Open the Settings app on your Android phone.
- Then, select Apps.
- Next, tap on “See all apps” and select Hello Heart.
- Tap on Permissions.
- Select Nearby devices (or Bluetooth).
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Choose “Allow”.
Resetting the Bluetooth connection
- Open the Settings app on your Android phone.
- Navigate to Connected devices (or Bluetooth).
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If you see “Pill Box”, tap on the gear icon next to it.
- (If you don't see the monitor in the Bluetooth device list, you can skip the next step.)
- Tap on “Forget” or “Unpair” to reset the connection.
Resetting and connecting the Pill Box
- Locate the button on the side of your Pill Box, press the button 3 times, and, on the third press, hold the button down for 15 seconds. You will see a white light circling and then flashing. When the flashing light stops, then you can stop holding the button down.
- Then follow the connection steps listed in the following article to connect the Pill Box to your phone: How do I connect my Pill Box?
For additional questions or concerns about the Hello Heart Pill Box, please reach out to Hello Heart Support at support@helloheart.com