Once you receive the Pill Box, it will need to be connected through Bluetooth and Wi-Fi. Before you begin, make sure to plug in your Pill Box to ensure it is charged before using. To get connected to the Hello Heart app, please follow the steps below:
- Open and log into the Hello Heart app or scan the QR code on the box.
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Select the Medications tab at the bottom and a prompt should come up that says, “Ready to set up your Hello Heart Pill Box?”. If so, tap on “Set up now”.
- If you’re not seeing the alert to connect your Pill Box, navigate to the Profile icon tab at the top right corner of the screen.
- Under Manage, select Devices and apps, and tap on “Connect to track meds”.
- On the Pill Box, double-press the button on the side, and it will flash blue.
- Accept the Bluetooth pairing request on your phone.
- Then, connect your Pill Box to your home Wi-Fi network by selecting your network and typing in your network password.
- You should then see a screen that says “You’re connected!”
- Continue with the step to set up your medication schedule, refill schedule, and to add your medications.
If you’re having trouble getting connected, please visit one of the following articles:
- I'm having problems connecting the Pill Box to my iPhone
- I'm having problems connecting the Pill Box to my Android phone
To set up your medications, please visit the following article: How do I set up my medications in Pill Box?
For details on how to use your Pill Box, use the following link: Using your Pill Box
For additional information about your Pill Box, visit the article here.
For questions or concerns about the Hello Heart Pill Box, please reach out to Hello Heart Support at support@helloheart.com