If you're having problems connecting the Pill Box to your iPhone, please follow the steps below. If you’re having problems connecting the Pill Box to an Android phone, please visit this article instead. If this is your first time connecting, please visit the article here.
Enabling Bluetooth permissions for the Hello Heart app
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Open the Settings app on your iPhone.
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Scroll down until you find Hello Heart and then select it.
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Turn on the Bluetooth settings.
- Then, force quit the Hello Heart app on your iPhone
Resetting the Bluetooth connection
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Open the Settings app on your iPhone.
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From the Settings app, select the option for Bluetooth.
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Under "My Devices", tap on the
icon next to the Pill Box.
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(If you don't see the monitor in the Bluetooth device list, you can skip the next step)
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- On the details screen, select “Forget This Device” and confirm by tapping Forget Device again at the bottom of the screen.
Resetting and connecting the Pill Box
- Locate the button on the side of your Pill Box, press the button 3 times, and, on the third press, hold the button down for 15 seconds. You will see a white light circling and then flashing. When the flashing light stops, then you can stop holding the button down.
- Then follow the connection steps listed in the following article to connect the Pill Box to your phone: How do I connect my Pill Box?
For additional questions or concerns about the Hello Heart Pill Box, please reach out to Hello Heart Support at support@helloheart.com