Once you’ve gone through the connection steps and your medications have been added in the app, you’ll be ready to start using your Pill Box. If you haven’t set up your medications, please visit the following article: How do I set up my medications in Pill Box?
To get started, please follow the steps below!
- When it’s time to take your medication, the Pill Box will light up and you will receive a notification on your phone.
- Once you open it, you’ll see that today’s compartment is also lit up (white).
- Remove the compartment to get your medications out, as the Pill Box will only log that you’ve taken your medication if the compartment has been taken out and reinserted. When you’re done, place the compartment back into the Pill Box.
The app should automatically log the dose. If there is no physical interaction or the Pill Box isn’t synced, the app will register it as a missed dose.
For more information on the light indications, please visit the following article: Understanding Your Pill Box Lights
Additional Pill Box Q&A
What if my app isn’t showing my medication as taken?
If you've taken your medication and the app still doesn't reflect it after a short time, or if you close and open the app and it still isn’t reflected, you will need to check that your Pill Box is connected.
- Follow the connection troubleshooting steps in one of the articles below:
If I take my pill ahead of the time scheduled in the app, is there a way to mark it as taken?
Yes! In the Medications tab, tap “Change what I took” and update the dose. This is helpful if you take your daily cup with you and forget to return it, or if a dose was recorded that you didn't take.
For additional information about your Pill Box, visit the article here.
For questions or concerns about the Hello Heart Pill Box, please reach out to Hello Heart Support at support@helloheart.com