I'm having problems with my blood pressure monitor

We're so sorry you're having issues with your monitor! Let's try to fix this one with of the articles below:

 

I'm having issues connecting my monitor

If you're using an iPhone or iPad, please click here.

If you're using an Android phone or tablet, please click here.

 

I'm seeing an error code on my monitor

Please check the silver sticker on the back of your blood pressure monitor.

If you have a Zewa monitor, please click here.

Zewa_monitor.png

If you have an A&D monitor, please click here.

A_D_monitor.png

 

I'm having issues with my blood pressure readings

First, let's make sure you're taking your blood pressure correctly by following these instructions.

If your blood pressure readings are still higher or lower than expected, it may be due to these reasons.

 

Still need help? Reach out to us by clicking the “Contact Support” button below and including the following details:

  • First name:
  • Last name:
  • Company/benefits plan:
  • Username: (The email address and/or phone number you used to sign up for Hello Heart)
  • Monitor type: (A&D or Zewa)
  • Error code/description of issue: 

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